Field notes for firms that answer first.
Practical notes on after-hours coverage, intake screening, response time, language access, and attorney oversight for personal-injury firms.
Speed-to-lead for personal injury: the 5-minute rule, in practice
Older lead-response research supports a simple operational goal: answer while the caller is still looking for help. Here is how firms can shorten response time.
Does an AI receptionist waive privilege? What the 2026 cases say
Current cases offer useful analogies but do not settle every AI-intake privilege question. Here is what they do and do not say.
Conflict checks before the facts: a script that protects you
Capture the adverse party before a single case detail. A simple gate that keeps a bad call from becoming a bad day.
Answering service vs. AI intake: a side-by-side for PI firms
Compare message-taking, staffed legal intake, general AI reception, and PI-focused intake by scope, oversight, data terms, and price.
What week one of a done-for-you intake build looks like
A typical implementation targets 5 to 7 business days after the firm supplies the required questions, access, and approvals.
The Spanish-speaking callers you can't afford to miss
What firms should consider when prospective clients prefer to discuss an injury in Spanish.
Hear the intake flow in the live demo.
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